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SurePayroll Reviews

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Overall Rating

4.0
2 Reviews
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About SurePayroll

SurePayroll is an online payroll and HR services provider designed for small businesses and households. It offers automated payroll and tax management solutions, including features such as unlimited payroll runs, direct deposit, and compliance training to ensure adherence to federal and state payroll regulations. The platform also supports various employee types, including W-2 employees, 1099 contractors, and domestic workers like nannies and caregivers. SurePayroll is a subsidiary of Paychex, Inc., and has been helping small businesses manage their payroll processes for over two decades.

SurePayroll Pros & Cons

Pros of SurePayroll:

  • Ease of Use: Intuitive and user-friendly interface, making it easy to manage payroll and handle tax filing.
  • Features: Offers a wide range of payroll features, including direct deposit, unlimited payroll runs, live help, and HR add-ons like workers’ compensation, 401(k) plans, and health insurance.
  • Integration: Seamlessly integrates with many accounting platforms, including QuickBooks, Xero, and FreshBooks.
  • Cost-Effective: Provides affordable plans starting at $19.99 per month plus $4 per employee, with transparent fees for payroll and tax services.
  • Compliance: Offers compliance training and reports to ensure businesses meet all federal and state payroll regulations.
  • Mobile App: Available on iOS and Android, allowing businesses to manage payroll from anywhere.

Cons of SurePayroll:

  • Customer Service: Some users report long wait times and non-helpful customer service representatives, although some users have had positive experiences with certain reps.
  • Setup Issues: Setup can be hit-or-miss, depending on the customer service representative assisting with the process.
  • Limited Transparency in Pricing: Pricing plans are not always transparent, which can make it challenging to estimate costs for growing businesses.

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SurePayroll Customer Reviews (2)

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Glenn Boyd
Glenn Boyd
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Jul 8, 2024
Chloe Howell
Chloe Howell
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Jul 6, 2024

SurePayroll Customer’s Q&A

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SurePayroll Features and Benefits

Key Features and Benefits of SurePayroll:

Payroll Features:

  • Unlimited Monthly Payroll Runs: Process payroll as many times as needed without any limits.
  • Same-Day and Next-Day Payroll: Run payroll on the same day or the next day, depending on the schedule.
  • Free Two-Day Direct Deposit: Pay employees quickly and securely with free two-day direct deposit.
  • AutoPayroll: Automate payroll runs to save time and reduce errors.
  • Multiple Pay Rates & Bonuses: Handle various pay rates and bonuses with ease.
  • New Hire Reporting: Automatically report new hires to the relevant authorities.
  • Online Pay Stubs: Provide employees with easy access to their pay stubs online.

HR and Benefits:

  • HR Advisor: Access to an HR advisor for guidance on various HR-related issues.
  • Workers’ Compensation: Offer workers’ compensation insurance to protect employees.
  • 401(k) Retirement Plans: Provide 401(k) retirement plans for employee benefits.
  • Health Insurance: Offer health insurance options through Paychex Insurance Agency.
  • Pre-Employment Screening: Conduct pre-employment screening to ensure the right candidates.

Compliance and Integration:

  • Compliance Training and Reports: Ensure compliance with federal and state payroll regulations through training and reports.
  • Integration with Accounting Software: Sync with popular accounting solutions like FreshBooks, QuickBooks Online, Sage 50, Zoho Books, and Xero.
  • Time Tracking: Integrate with time clock companies like Stratustime, Redcort, Homebase, OnTheClock, and Time Wolf for easy time tracking.

Customer Support:

  • Award-Winning Customer Service: Receive support from a U.S.-based service team available outside standard business hours.
  • Live Help: Access live customer service help for any payroll-related issues.

Tax Filing:

  • Tax Calculation and Filing: Calculate and file payroll taxes, including federal, state, and local taxes.
  • No Penalty Tax Filing Guarantee: Ensure compliance with tax regulations to avoid penalties.

Ease of Use:

  • User-Friendly Interface: Set up and manage payroll easily with a simple and intuitive interface.
  • Step-by-Step Guidance: Receive step-by-step guidance throughout the payroll process.

Additional Features:

  • FSA and HSA Fund Management: Manage flexible spending accounts (FSA) and health savings accounts (HSA) funds.
  • Household Payroll Plan: Offer a specialized payroll plan for households hiring nannies and domestic workers.
  • Extended Customer Service Hours: Access customer support during extended hours, including evenings and weekends.

SurePayroll Pricing

SurePayroll Pricing:

SurePayroll offers two main plans for small businesses and a third for household and nanny payroll services. The pricing details are as follows:

  • No Tax Filing (Self-Service): $19.99 per month plus $4 per employee per month. This plan includes automated payroll tax calculation, free two-day direct deposit, online paystub access, and automatic payroll runs.
  • Full Service: $29 per month plus $7 per employee per month. This plan includes everything in the No Tax Filing plan, plus automatic tax administration on a state, federal, and local level.
  • Full Payroll Services for Households: $39 (includes one employee) plus $10 for each additional employee. This plan includes all features from the small business plans, plus additional services.

Additional features and integrations may incur extra costs, and specific pricing can be obtained by contacting SurePayroll directly for a quote.

SurePayroll FAQs

FAQ

SurePayroll Alternatives

SurePayroll alternatives include:

  1. Gusto - Known for its ease of use and comprehensive features, including payroll, benefits, and compliance capabilities.
  2. ADP Workforce Now - Offers automated payroll processing, tax filing, benefits administration, and HR tools.
  3. Patriot Software - Provides benefits administration and payroll software with a 30-day free trial.
  4. OnPay - Ideal for small businesses, offering robust features like workflow management, automated payroll updates, and taxations.
  5. Justworks - A Professional Employer Organization (PEO) that bundles payroll, compliance, HR, and benefits under one umbrella.
  6. Square Point of Sale - Integrates payroll with point-of-sale systems, making it easy to manage time cards and payroll.
  7. Wave - Offers a full-service payroll system that integrates with bookkeeping, providing a seamless experience.
  8. RUN Powered by ADP - A cloud-based platform for small businesses, offering automated payroll processing and tax calculation.
  9. PrimePay - Provides comprehensive payroll and HR management solutions, although user satisfaction is slightly lower.
  10. Dayforce Powerpay - A cloud-based platform that encompasses HR, payroll, benefits, and talent management.

These alternatives cater to various needs, from ease of use to comprehensive feature sets, making them suitable for different business requirements.

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